SUPPORT & FAQ CENTER

Everything You Need To
Train Smarter

Select a category below to view its questions, or send a message directly to our support team.

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Getting Started

What MatchFit Pro is, sport compatibility, age limits & setup.

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1. What is MatchFit Pro? expand_more

MatchFit Pro is an AI-powered strength and conditioning app. It builds your training programme around your sport, position, performance, and daily readiness — so you're always training for what your body can actually handle, not a generic plan.

2. Do I need a coach to use MatchFit Pro? expand_more

No — MatchFit Pro is your strength coach. It works fully on your own, with no separate coach required.

3. Who is MatchFit Pro designed for? expand_more

Athletes at every level — Youth, Amateur, and Semi-Pro / Competitive.

4. Which sports are supported? expand_more

All popular sports, including Football (Soccer), Cricket, Hockey, and Track & Field — with training recommendations built around your specific sport, position, and level.

5. What age groups can use Matchfit Pro? expand_more

MatchFit Pro is for athletes aged 11 and up. Athletes aged 11–15 need parental consent to create an account.

6. Is MatchFit Pro suitable for beginners? expand_more

Yes. Whether you're new to strength and conditioning or a seasoned athlete, your training is personalised to match your experience.

7. Is MatchFit Pro available on iPhone and Android? expand_more

Yes — available on both.

8. Do I need an internet connection? expand_more

Generally, yes — you'll need one to log in and sync your data, wherever you're training in the world. Some features may still work offline.

9. How do I create an account? expand_more

Download the app, register, build your athlete profile, and you're ready to start training.

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Your Athlete Profile

Sports, positions, competitive level selection & updates.

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10. Why do I need to enter my sport? expand_more

Your sport tells MatchFit Pro what are the demands of your sport and what it needs to be ready for — so your training reflects the real physical demands of your sport, not a one-size-fits-all plan.

11. Why does MatchFit Pro ask for my playing position? expand_more

Different positions demand different physical qualities. Your position sharpens your programme even further.

12. Why do I need to select my competitive level? expand_more

Training recommendations and benchmarks change depending on your level — this keeps the guidance meaningful for where you compete.

13. Can I change my profile information later? expand_more

Yes. Update your sport, position, or competitive level any time in your athlete profile.

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Gap Analyser & Performance Testing

Physical benchmarks, performance tests & progress scoring.

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14. What is the Gap Analyser? expand_more

The Gap Analyser compares your physical performance against real benchmarks for your sport and level — so you can see exactly where your biggest opportunities are, instead of guessing.

15. How does the Gap Analyser work? expand_more

Enter your performance test results, and MatchFit Pro shows you your strengths and gaps — then prioritises the physical qualities that will move the needle.

16. Which physical tests can I enter? expand_more

Common performance measures: strength, sprint speed, jumping ability, agility, and aerobic fitness.

17. Do I have to complete every performance test? expand_more

No. Complete as many as you want — more data means more personalised recommendations, but it's not required.

18. How often should I re-test? expand_more

Most athletes benefit from re-testing every 4–6 weeks. The app will notify you when it's time, so you don't have to track it yourself.

19. How are my benchmark scores calculated? expand_more

Benchmarks are based on real performance standards for your sport and level — so you're compared against athletes like you, not a generic average.

20. What happens if I improve my test scores? expand_more

Your Gap Analyser updates automatically, so your training keeps targeting whatever will make the biggest difference next.

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Training Programmes

AI session logic, exercise swaps, home workouts & in-season shifts.

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21. How does MatchFit Pro create my training programme? expand_more

Your programme is built from your athlete profile and your competition level and modified to reflect your readiness scores, and training history.

22. Will everyone receive the same programme? expand_more

No. Every athlete's programme is built from their own data, so no two are the same.

23. How many training sessions should I complete each week? expand_more

It depends on your sport, training age, and where you are in the season.

24. Why has today's workout changed? expand_more

Your readiness and recent training load may have shifted — so today's session adjusts to match how your body is responding, not what a fixed plan assumed.

25. Can I skip or swap exercises? expand_more

Yes. Modify sessions to fit your equipment, experience, or circumstances.

26. What equipment do I need? expand_more

Most programmes use standard gym equipment, but exercises can often be adapted to what you have.

27. Can I train at home? expand_more

Yes — many exercises need minimal equipment.

28. Does the app include warm-ups? expand_more

Yes. Every session starts with a structured RAMP warm-up.

29. Does MatchFit Pro change my programme during the season? expand_more

Yes. Your plan shifts across pre-season, in-season, and off-season to match what each phase demands.

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Readiness & Recovery

Daily check-ins, auto-adjusting loads & fatigue management.

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30. What is the Daily Readiness Check-In? expand_more

A few quick questions about your sleep, energy, soreness, stress, and motivation — so MatchFit Pro knows how you're doing before you train, not just how hard you trained last time.

31. Why should I complete the Readiness Check-In every day? expand_more

It's what lets MatchFit Pro personalise today's training around your actual recovery, not yesterday's.

32. What happens if my readiness score is low? expand_more

The app may reduce training demands or shift focus on recovery to match your readiness to train that day.

33. Can MatchFit Pro help reduce injury risk? expand_more

No app can prevent injuries, but tracking readiness and adjusting training can help you avoid unnecessary fatigue and overtraining.

34. Why does recovery matter? expand_more

Recovery is when your body adapts — skip it, and the training doesn't stick.

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Progress & Tracking

PR tracking, session history, reminders & missed workouts.

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35. What progress can I track? expand_more

Performance tests, personal bests, training stats, readiness trends, and long-term improvement.

36. How are my personal bests recorded? expand_more

Automatically — MatchFit Pro tracks your best performances so you can see your progress without logging it yourself.

37. Will the app remind me to train? expand_more

Yes — reminders, check-ins, and milestone notifications to help you stay consistent.

38. What happens if I miss a few workouts? expand_more

No problem. Pick back up, and the app adjusts around it.

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Subscription & Billing

7-day free trial, referrals & regional plan pricing.

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39. What does MatchFit Pro cost? expand_more

Pricing varies by country. Check the app for pricing in your region.

40. Is there a free trial? expand_more

Yes — every new athlete gets a 7-day free trial.

41. Can I earn extra free time by referring other athletes? expand_more

Yes. Refer a friend, and the moment they subscribe, you get a free month added to your account automatically — no limit on how many you can earn.

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Data, Privacy & Support

Security, cancellation data retention & account deletion.

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42. Is my personal data secure? expand_more

Yes. Your data is stored securely and handled in line with applicable data protection regulations.

43. What happens to my data if I cancel my subscription? expand_more

Cancelling your subscription doesn't delete your data. Your account moves to a free/inactive state at the end of your current billing period, and your training history, benchmark tests, readiness logs, and profile stay saved indefinitely — so if you come back next season, your PRs and progress are still there waiting for you.

44. How do I delete my account and data? expand_more

You can delete your account any time in-app under Settings, or by emailing support@matchfitpro.com to request erasure. Once requested, all personal profile information, workout logs, readiness records, and saved data are permanently removed from our systems within 30 days.

45. How do I contact MatchFit Pro support? expand_more

Reach our support team through the app or website — we're happy to help.

DIRECT ASSISTANCE

Still Have Questions?

Have a question or need performance assistance? Send us a message and our support team will get back to you shortly.